Shipping and Returns

SHIPPING

Angela Jewellery Australia offers free standard delivery for orders over $99 (3-5 business days) within Australia for all orders.

EXCHANGE & RETURNS

All purchased item (except custom made item & Earrings) may be returned or exchange only if the item has any quality issue for one time within 14 days from the date of receipt for the item. This can be completed at our store.

For ONLLINE SHOPPING customers the return or exchange product can be returned by using the prepared return sticker in the delivery box.

Due to hygiene reasons, please note that earrings cannot be exchanged or refunded. 

We will repair any items with manufacturing faults within the first 6 months from the purchase date (proof of purchase must be provided). In the rare case of faulty items, a refund can be given upon inspection of the item.

Manufacturing faults do not include: damage or wear and tear, oxidized or fading plating, broken chain, cracked or broken stones or pearls, or bending of rings or earrings etc.

For posting:
Email our customer services at info@angelajewelleryaustralia.com.au to initiate a return. You’ll need to provide your order number, contact details and reason for return.

Items should be returned with all paperwork (such as diamond certificates or instruction booklets).

All returns are subject to inspection by our Quality Assurance team before an exchange or return is processed.


DELIVERY

We will endeavor to deliver your order to you in next business day of the order being placed. Once your order has shipped, standard delivery, please allow 3-5 business days depending on your location. Next day delivery will be delivered on next business day. 

Any special order will advise delivery time individually.

All deliveries must be signed for and cannot be delivered to PO Boxes. All items will be sent by Auspost which will have a tracking number and proof of delivery.

When buying online, you have the option to pick up your order from our Store at South Yarra. Upon completion of payment, we will send you an email confirmation and the store will contact you directly to confirm when your order will be ready to pick up. A valid ID, credit card used to purchase and copy of the order confirmation must present upon the collection of the purchase.

PLEASE NOTE

Delivery times are estimates only and we cannot be accountable for late deliveries. Please provide correct delivery information as we will not be held responsible for incorrectly entered addresses or an address that is not recognized. We are unable to redirect orders after items have been dispatched and we cannot refund or replace items that are tracked as being delivered.

Kindly contact us info@angelajewelleryaustralia.com.au for further information required.