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FAQ

What is GIA?

Founded in 1931, the Gemological Institute of America (GIA) is the world's foremost authority on diamond quality. GIA developed the industry standards for grading diamonds, including the essential 4 Cs: cut, clarity, color, and carats. GIA is not a jeweler, however: it is a non-profit research and educational institution dedicated to preserving honesty and integrity in the diamond industry as well as fostering public trust in fine gems and jewelry. More than 1,100 employees in research centers, grading labs, and classrooms throughout the world - including New York, Hong Kong, Tokyo, Moscow, and many more locations - seek to represent the best of the diamond industry through meticulous work and dedication.

 

How to determines a Diamond value?

The key to a diamond’s value is its rarity, and no two diamonds are alike. Rarity is determined by a diamond’s unique characteristics as measured by the Four Cs: Cut, Color, Clarity and Carat Weight.

 

Are your gemstones enhanced?

All of our gemstones are natural unless specifically stated in the product title and product description.

 

What are the benefits of having a "certified" stone?

The greatest benefit of purchasing a certified stone is that you have written documentation that the stone has the exact specifications that the jeweler claims the stone to be. Purchasing a non-certified stone for this reason alone can be quite alarming, especially if your knowledge is limited on diamonds and gemstones. In addition, this helps with acquiring an appraisal.

 

What does TW mean?

TW stands for ‘total weight’. When you add up all of the diamonds on a piece of jewellery or in a set, this equals the total weight.

 

What does it mean when a pearl is ‘cultured’ and ‘freshwater’?

Cultured freshwater pearls are humanity’s work at duplicating what nature first started. A “seed” – typically a round bead made of mother pearl is inserted into the freshwater mollusc. After three years, you have a pearl!

 

What does carat mean?

A carat is the unit of measurement used to measure the weight of diamonds and other gemstones, as well as the purity gold.
You can read more about diamond carats in our 4C’s article.
When referring to rose, white or yellow gold, the number of carats tells you how much metal is in a particular piece, as a percentage. Pure gold, for example, is designated 24 carat, while 10 carat gold is around 41.6 per cent gold.
We make it easy for you to tell whether we are talking about diamond carats or gold carats – carat will always be spelled out when referring to a diamond, while ‘ct’ will be used for gold.

 

What’s my ring size?

Remember that your left and right hands may be different sizes so be sure to measure the finger the ring will be worn on most.
Measure when your hands are warm, not cold. For best results, measure a few times in the middle of the day.
Ensure you also measure your knuckle so the ring will slide over it.
Please be aware that rings with a wide shank may have to be ordered in a larger size than normal.
Mens Tungsten rings cannot be resized
If you’re still unsure, you can avoid resizing issues by visiting our store for a personalised size assessment.
If it’s a surprise, ask your their friends or family if they know her finger size, borrow one of her rings (from the correct finger) and use the ring measurements in our Ring Size Guide to determine the correct ring size.

 

What if I need my ring to be re-sized?

Some rings can be resized depending on the style and setting of the stones. In general, ladies rings are a size O and men’s rings are size R. if a ring has to be resized it can take up to three (3) business days. Men’s Tungsten rings cannot be resized.
Please check each product page for the size range available to purchase online. If you are purchasing in store the size range and timescales will vary.

 

Can i order online and pick up from store?

Yes. Purchased item can be collect from our studio at Block Arcade, Melbourne.

 

Can i pick up my purchase from store and pay by cash?

Yes, we accept cash payment if purchased item collect from our studio at Block Arcade, Melbourne.

 

How to schedule an appointment?

Feel free to drop by at our studio during business hours. Or for private appointment, email or call us and we can schedule a time for you to meet our jewellery designer.

 

How do i place a special order?

Angela Jewellery Australia will invite you to visit our studio, have a private appointment with our jewellery designer to create your desire jewellery. 

 

What if I am unable to come to your studio, but wish to see an item of jewellery?

We are always happy to send our team to your place and present the jewellery personally to you. Should you decide to make a purchase we will then process the sales with you on the spot. 

 

Do you provide repair service?

We offer repair services on Jewellery purchased from Angela Jewellery Australia only. Kindly bring your item to our studio and they will be able to provide an estimate and advise approximate timescales for the repair.

 

Do you provide cleaning service?

We offer cleaning services on Jewellery purchased from Angela Jewellery Australia only. Feel free to drop by at our studio and we’ll be glad to clean your jewellery.

 

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