Angela Jewellery Australia offers free standard delivery (3-5 business days) within Australia for all orders.
EXCHANGE & RETURNS
All purchased item (except custom made item & Earrings) may be returned or exchange only if the item has any quality issue for one time within 14 days from the date of receipt for the item. This can be completed at our store.
For ONLLINE SHOPPING customers the return or exchange product can be returned by using the prepared return sticker in the delivery box.
Due to hygiene reasons, please note that earrings cannot be exchanged or refunded.
We will repair any items with manufacturing faults within the first 6 months from the purchase date (proof of purchase must be provided). In the rare case of faulty items, a refund can be given upon inspection of the item.
Manufacturing faults do not include: damage or wear and tear, oxidized or fading plating, broken chain, cracked or broken stones or pearls, or bending of rings or earrings etc.
For posting: Email our customer services at firstname.lastname@example.org to initiate a return. You’ll need to provide your order number, contact details and reason for return.
Items should be returned with all paperwork (such as diamond certificates or instruction booklets).
All returns are subject to inspection by our Quality Assurance team before an exchange or return is processed.
We will endeavor to deliver your order to you in next business day of the order being placed. Once your order has shipped, standard delivery, please allow 3-5 business days depending on your location. Next day delivery will be delivered on next business day.
Any special order will advise delivery time individually.
All deliveries must be signed for and cannot be delivered to PO Boxes. All items will be sent by Auspost which will have a tracking number and proof of delivery.
When buying online, you have the option to pick up your order from our Store at South Yarra. Upon completion of payment, we will send you an email confirmation and the store will contact you directly to confirm when your order will be ready to pick up. A valid ID, credit card used to purchase and copy of the order confirmation must present upon the collection of the purchase.
Delivery times are estimates only and we cannot be accountable for late deliveries. Please provide correct delivery information as we will not be held responsible for incorrectly entered addresses or an address that is not recognized. We are unable to redirect orders after items have been dispatched and we cannot refund or replace items that are tracked as being delivered.
Kindly contact us email@example.com for further information required.
EXCEPTIONAL GEMSTONES, EXCLUSIVE DESIGNS AND EXPERT CRAFTSMANSHIPS
With proper and consistent care, your jewellery will retain its beauty and character for generations.
When not in use, store your jewellery in a box such as the original packaging to avoid damage to the item. When storing your jewellery for long periods of time between wears, store each piece individually in small zip-lock bags sealed tightly, removing as much ‘still’ air as possible. This will help lessen any natural tarnishing, which can occur from sulphurs found in the air/environment (also known as oxidation).
We recommend that you do not wear your jewellery whilst swimming or bathing, washing up, cleaning or using chemicals, performing sports or heavy-duty activities. Avoid contact with agents such as perfume, salty air, sulphur, moisturiser or cream, hairspray and chlorine. Keep all plated jewellery pieces dry at all times.
For plated jewellery please note that due to the delicate nature of gold plating, and the frequency of wear, pieces will need re-plating every so often to maintain their original appearance. Plating rubbing off or tarnishing is a natural part of wear and tear, and is not considered a manufacturing fault. Different skin acidity levels and how the product is worn and stored will influence the life of plating in our products.
Sterling silver is a soft and bendable metal. With the frequency of wear, pieces may change the shape easily. Wear with care will maintain their original appearance. Bendable metal and tarnishing on silver is a natural part of wear and tear, and is not considered a manufacturing fault.